Frequently Asked Questions
General
enquiries
Delivery
Viewing
subscriptions
Managing
subscriptions
Digital
subscriptions
Gifts
How we use
your data
General enquiries
What is included in my subscription?
Depending on what subscription you’ve selected, you will either receive a printed copy of your magazine through the post or with the digital subscription you would have online access to the magazine (which includes access to back issues!).
With a bundle subscription, you can receive the physical copy and the digital copy of the magazine, including the back issues.
How can I see what offers are currently available?
All of our available offers are advertised on magazinesubscriptions.co.uk and the offers can differ between the various magazines. Please note that all offers are subject to terms and conditions.
How does a trial subscription work?
A trial subscription is offered for new subscribers. The trial subscriptions are not offered on every magazine and they are not offered all year round.
Trials are based on an auto-renewal arrangement, where once the trial period has ended (after 6 issues or 3 issues depending on the offer), the subscription will roll onto the standard subscription rate. You won’t receive notification of this, as the follow on price is included in your acknowledgment.
The benefit of a trial subscription is to allow a new customer to try out the magazine at a discounted rate to see if it’s something you are interested in before committing to the full rate. You have the option to cancel after the trial, but if you don’t, the subscription automatically renews.
What are the benefits of a bundle?
A bundle provides both the printed and digital version of your chosen magazine. The benefits of a subscription bundle means that you will receive access to the content online while you’re waiting for delivery.
You can also access back issues of the magazine!
Can I purchase a single back issue of a magazine without a subscription?
Yes, if you would like to order back issues of magazines, please visit https://www.magazinesdirect.com/single-issue/.
At the moment, back issues are only available on our Specialist Brands. However, we are working on making back issues available for our News and Wealth Brands later this year.
What payment methods can I use for my subscription?
We accept payments via Direct Debit, Continuous Credit Cards, Credit Card and Cheques.
You can start or stop your payments at any time by contacting the Customer Support Team via their email address, help@magazinesdirect.com.The opening times are Monday-Friday, 8:30am - 7pm, and Saturday, 10am - 3pm UK time.
Delivery
Do you ship internationally? If so, how long is the delivery timescale?
Yes, as the magazines are dispatched from the UK, there may be higher delivery costs to addresses outside of the UK. This information will be displayed in the price summary once you have provided your address details. The prices displayed include delivery costs and taxes (where applicable).
International deliveries vary depending on the country selected for delivery. For any European countries, delivery can take up to 5 working days and up to 6-7 working days for the rest of the world. For regular Royal Mail International Service Alerts please visit - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/related/1
What are the delivery timescales for a UK company?
The estimated delivery timescale is up to 5 working days. However, delivery times are subject to Royal Mail. For more information and updates, please refer to the following links: https://www.royalmail.com/sending/uk and https://www.royalmail.com/service-update
Who delivers my subscription?
To help us provide the best price guaranteed, we deliver our magazines using Royal Mail. For updates and service delays, please follow the link provided: https://www.royalmail.com/service-update
My magazine arrived damaged, what can I do?
We’re sorry to hear that your issue arrived damaged. We would be happy to replace this for you.
Please contact the Customer Support Team via their email address, help@magazinesdirect.com. The opening times are Monday-Friday, 8.30am - 7pm, and Saturday, 10am - 3pm UK time.
My issue hasnt arrived this month, what should I do?
We’re sorry to hear that you are missing an issue. We would be happy to replace the issue for you.
Please contact the Customer Support Team via their email address, help@magazinesdirect.com. The opening times are Monday-Friday, 8:30am - 7pm, and Saturday, 10am - 3pm UK time.
You can also request a replacement via our online portal: https://www.mymagazine.co.uk/
Are you cutting down on plastic?
Here at Future we are always looking for ways to protect our environment.
We are continually trialing different ways of sending out our magazines:
‘Naked issues’ are sent without any wrapping or in an envelope and have your address printed on the magazine cover.
‘Paper wrapping’ is when your magazine is covered in paper wrapping to cut down on plastics.
‘Plastic wrapping’ Our magazines that arrive in plastic wrapping can be also be LDPE recycled.
Visit www.recyclenow.com/local-recycling, to find your nearest recycling location.
The magazine packaging is determined by the magazine title you're subscribed to.
Why can I not place an order in Russia?
We are unable to accept orders from Russia. As a result of the current UK sanctions in light of the events in Ukraine, we have taken the decision to cease all trading activities in Russia.
Why can I not find my country in the country drop down list?
If you are unable to find your country in the country dropdown list, please contact us on +44 (0) 330 333 9490 to place your order.
Viewing subscriptions
When does my subscription start?
New subscriptions can take up to eight weeks before the first issue arrives.
Alternatively, you can choose your start date when you place your order. The first available date is usually 8 weeks.
Will I receive confirmation of my order?
Yes, within 14 days of receiving your order we will write to confirm that your subscription has been included. The length of subscription, first issue delivery date and subscription number will also be confirmed as well.
In the case of a gift subscription, you will receive a gift card to send to the gift recipient.
If you do not receive confirmation within the first 14 days, please contact our Customer Support Team at help@magazinesdirect.co.uk
How can I access my digital subscription?
For instructions on how to register and download your digital issues please follow our comprehensive guide here: www.magazinesdirect.com/digital/instructions.html
What devices can I access my subscription on?
You can read your digital edition on your Desktop or Apple or Android devices and your issue will be with you before it hits the shops.
Can I access the current issue more than once?
You can download a digital subscription on up to 5 devices. The access is unlimited as long as the subscription is active.
Once the subscription has been canceled, the digital access is also canceled.
Can I read my subscription offline?
Yes, issues can be downloaded for offline reading. This can be done via the IOS branded app (for Apple users) or the Pocketmags app (for Android users). You can view these issues offline by selecting the issue they wish to read and clicking ‘download.’
Please note this can’t be done in bulk and has to be done for each individual issue required.
Where will I find my subscription number?
Your subscription number can be found on your order confirmation email as well as on the customer portal, which is accessed by using the "Manage My Subscription" option found at the top right of our website.
However, if you are still having difficulties locating your subscription number, please contact the Customer Support Team by calling 0330 333 1113 (open Monday-Friday, 8:30am - 7pm, and Saturday, 10am - 3pm UK time).
Managing subscriptions
Can I manage my subscription online?
Yes, you can update your privacy preferences, change your address, renew your subscription and view delivery dates on our self-service subscription website, https://www.mymagazine.co.uk/
How do I renew my subscription?
Customers who pay via Continuous Credit Card or Direct Debit will auto-renew so you don’t need to do anything to renew your subscription.
Customers who pay via Credit Card have several options to renew their subscription:
You can complete the order form attached to your renewal reminder letter and resend it to make payment - either by writing down your card details or sending in a cheque (please note supplying a cheque is only available for the UK).
Alternatively, you can switch to Direct Debit and provide your Direct Debit details.
You can also renew via the customer portal by using the "Manage My Subscription" option found at the top right of our website. Your renewal rate and offers will be automatically populated for you to chose from. Simply select the subscription you wish to renew. Once you have selected the subscription, you can click ‘View Renewal Offers’ where the rates will be visible. Once you have decided the offer you want, you can proceed through to the basket. You should then receive a renewal confirmation via email once this is complete.
Finally, you can also renew by contacting our Customer Support Team via their email, help@magazinesdirect.com. The opening times are Monday-Friday, 8.30am - 7pm, and Saturday, 10am - 3pm UK.
Does my subscription automatically renew?
For customers who have paid by Continuous Credit Card or Direct Debit, the subscription will renew automatically depending on their payment term (typically 3, 6 or 12 months).
If you pay by Credit Card you will not automatically renew and will instead receive renewal reminders prompting you to renew by either phone, post or online. These renewal efforts typically include an option for a customer to switch to Direct Debit if preferred.
Where will I find my subscription number?
Your subscription number can be found on your order confirmation email as well as on the customer portal, which is accessed by using the "Manage My Subscription" option found at the top right of our website.
However, if you are still having difficulties locating your subscription number, please contact the Customer Support Team via their email address, help@magazinesdirect.com. The opening times are Monday-Friday, 8.30am - 7pm, and Saturday, 10am - 3pm UK time.
My payment has failed, what can I do?
If your payment has failed, you will receive an email or letter alerting you to this. It will request that you either update your card details on MyMagazine (the Customer Portal, which can be accessed by using the "Manage My Subscription" option found at the top right of our website) or you can call the Customer Support Team to update your details and make a payment. This is the same for both Credit Card and Direct Debit failures.
You only need to contact your bank if the payment has failed at least 3 times, as it’s likely that although the details are correct, the bank may be blocking the transaction as suspected fraud.
How can I change my details on my account? (change of address, card/payment details)
You can edit your details via the customer portal by using the "Manage My Subscription" option found at the top right of our website. If it is your first-time logging in we additionally ask for Surname, Postcode, Country and Magazine to set up your account.
You can also update your details by contacting our Customer Support Team via their email, help@magazinesdirect.com. The opening times are Monday-Friday, 8.30am - 7pm, and Saturday, 10am - 3pm UK time.
Please allow 2 days for your change of address to be applied.
Ive forgotten my password, what can I do?
On the Manage My Account page, you can click the ‘Forgotten Password’ option on the login screen and you will be sent a reset link via email. Please note that this email can sometimes land in your spam/junk folder.
If you don’t receive the link, you can contact the Customer Support Team via their email, help@magazinesdirect.com. The opening times are Monday-Friday, 8.30am - 7pm, and Saturday, 10am - 3pm UK time.
How can I pause my subscription?
We understand that from time to time you may need to take a break, so you are able to suspend your subscription for up to 3 months. Please contact our Customer Support Team via their email, help@magazinesdirect.com and a member of the team will be happy to help. The opening times are Monday-Friday 8.30am - 7pm, and Saturday, 10am - 3pm UK time.
How can I cancel my subscription?
You can cancel your subscription via telephone using our customer support line: 0330 333 1113 (open Monday-Friday, 8:30am-7pm, uk Time)
Alternatively, You can also cancel via the customer portal by using the "Manage My Subscription” option found at the top right of our website
Digital subscriptions
How quickly can I access my digital subscription?
If you place your order on the website, you will have instant access. Orders placed via the telephone or post will begin with the start date of your subscription.
How can I access my digital subscription?
For instructions on how to register and download your digital issues please follow our comprehensive guide here: www.magazinesdirect.com/digital/instructions.html
What devices can I access my subscription on?
You can read your digital edition on your Desktop or Apple or Android devices and your issue will be with you before it hits the shops.
Can I access the current issue more than once?
You can download a digital subscription on up to 5 devices. The access is unlimited as long as the subscription is active.
Once the subscription has been canceled, the digital access is also canceled.
Can I read my subscription offline?
Yes, issues can be downloaded for offline reading. This can be done via the IOS branded app (for Apple users) or the Pocketmags app (for Android users). You can view these issues offline by selecting the issue they wish to read and clicking ‘download.’
Please note this can’t be done in bulk and has to be done for each individual issue required.
Gifts
How do I renew a gift subscription?
You can renew via the customer portal by using the "Manage My Subscription" option found at the top right of our website. You should receive a renewal confirmation via email once this is complete.
You can also renew by contacting our Customer Support Team via their email, help@magazinesdirect.com. The opening times are Monday-Friday, 8.30am - 7pm, and Saturday, 10am - 3pm UK.
My free gift hasnt arrived yet, what can I do?
If your subscription comes with a free gift, please be advised that delivery can take up to 60 days after your first payment to arrive. Please be mindful that gifts are sent to mainland UK customers only. If your gift does not arrive within this timescale, please get in touch!
I have purchased a gift subscription for Christmas, when will I receive the first issue?
As we don't want to spoil the surprise for the receipent, all gift orders placed between October & December are automatically enrolled to start in the New Year. You will receive a 'gift card' to gift the recepient on Christmas Day. You can change this during the checkout process by changing your start date.
How does a gift subscription work?
When we send you the written confirmation of your order, we will include a gift card for you to send to the gift recipient so that you can add your personal touch and retain the element of surprise. If you purchase more than one gift subscription you will receive a card for each recipient.
Can I return a gift subscription?
As a recipient of a gift subscription, you are entitled to cancel the subscription should you wish to not receive it. You, or the bill payer, can contact the Customer Services/Support/Care Team to cancel the subscription as normal.
Where will the gift subscription be sent?
Gift subscriptions will be shipped directly to the lucky recipient. Don’t worry – we won’t let them know it’s coming (we’d hate to ruin the surprise!)
How can I gift a digital subscription?
Select the subscription brand that you want to gift and enter your billing details. Then enter the recipient's details. It's as simple as that!
You will be sent their order confirmation which will also include instructions on how the recipient can access their digital editions by directing them here: https://www.magazinesdirect.com/digitial-instructions/
How can the recipient access their digital subscription?
Please follow the instructions below to gain access to the digital part of the subscription.
1) Make a note of your Order Number.
2) Install the app designated to your magazine of choice from the App Store or Google Play. (e.g. for The Week readers in the UK, download "The Week Magazine UK" app)
3a) FOR IOS: Open the app and tap the cog or menu bar in the top corner. Select 'Account', then select 'Existing Subscriptions' and enter your Order Number.
3b) FOR ANDROID: Open the app and sign in by tapping the person icon in the top corner, then tap on 'Existing Subscriptions' and enter your Order Number in the account ID box.
Now you can download the current issue and start reading.
How we use your data
What do you use my personal data for?
We use the personal information you provide (e.g. name, address, email address, credit card details) to process your subscription order. The online subscriptions order form will ask you about receiving details of our magazines and services and/or those of third parties which may be of interest to you.
Is my personal data and payment information safe?
Absolutely, on our website we use SSL software to encrypt your personal and payment details to ensure that your information is always kept secure. Our subscription bureau is PCI compliant level 1 which is the same level as a Bank.
How do you use cookies?
From time to time we may store "cookies" (small files transmitted between server software and the browser on your computer) on your computer's hard drive to make your use of the online subscription process easier. The personal information you provide (e.g. name, address, e-mail address, credit card details) is stored on our secure server, not in a cookie.